★☆☆☆☆ So, I finally shelled out for this amazing spec'd device and was super happy to receive it.A week later, it started getting slow - weird right!? I noticed the option to update and restart the system, so as I have done all my life, I updated and restarted.Boots quickly enough, reached home screen - and then zap! Nothing. Click anything, touch anything, it shows weak attempts to open, but no response.Fine, I think it's probably a windows issue, so I cann up the customer service. (I paid extra $$$ for extended warranty, onsite support, rhe whole spiel)Customer service was a large door to hell.The toll numbers don't always work. (For premium support), so I cann the regular support - they cant help as I am a premium customer (hee hee hee).I send an email, as advised by the support chap. They send me the usual request for details and a proposed resolution to 'please restart the device' (seriously! Jack there didn't know that's all I've done for 2 days now. Restart and pray!)Multiple email follow ups (1-2 mails a day) for the next 3 days - no response. (Maybe they blocked me?)Finally I called up the premium support today and lo and behold, the call went through. (Tears of joy). Praja then ingorma me that my case is marked as resolved! Whaaaaa. I know she's just doing her job and is not directly responsible for my sorrows, so I'm nice to her.I tell her that I am absolutely amazing that someone at Lenovo had the audacity to mark it as resolved. She suggested that she will create a new service request. I say sure and I'll hold while she does that. She says it'll take some time and promises to follow up with me.Na na na na....fool me once...and all that....."I'll hold"10 minutes later the service request was created and now it's wait and pray.I tell her: I have paid for premium on site support - can I expect anyone to visit today or tomorrow - "I can't say", she saysI tell her: " Ok that's fair, you're in service, not operations" so maybe one hand doesn't talk to the other, typical big corporation, right! "Any idea how long it would take to resolve such issues? A week, a month, a year?" (Imagine Joey going Paper, Snow....a Ghost)She says, " I can't say, hopefully within a week"I hope so too, I said. I hope so too.So 4 weeks since getting an expensive, super laptop, which I haven't been able to use for 2 weeks.So, what did we learn?Typically lenovo products are amazing, and likely you'll get a great piece, but in case you don't, hehehe, good luck with the customer service.And for any expensive product you ever buy, buy extended warranty - no telling how long they will take.
★★★★★ I purchased this for personal use perspective. For the use of the same, this product fitted well. Machine functionality, response, touch screen response all have met my expectations. Only thing I am bit uncomfortable is that backside of the display screen when plugged to power source gives a tingling sensation. While mfg says there is no issue with that, it is still a point of concerns. But for that you don't go wrong with this product.
★☆☆☆☆ -Finger print scanner inconsistent-heat is too much, even When I opened chrome with 6-7 tab, it's heated alot-sound quality is really poor-keyboard is not type friendly, sitting a small para will give an ache in the wrist
★☆☆☆☆ There is a bulge on top of the screen. Noticed it after 14 days. Now trying to access Lenovo support but not able to access.
★★★☆☆ It is a very good laptop, best part is it comes with a pen. Sharp display and a good camera too. The screen however is very reflecting, even on full brightness level which turns out to be a major distraction.
★★★★☆ I Like Everything
★☆☆☆☆ Bed leptop
★☆☆☆☆ Web cam stopped working with in one weeks time
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